Ever wondered why many would rather go to a grocery store than buy directly from food manufacturers? Why are malls able to attract multiple brands even as they compete with each other?
For most businesses, gone are the days when they rely on a single ISP/telecom provider for their connectivity and internet needs. Today, at least two providers are in place, sometimes companies get even more.
While it presents availability and redundancy advantages, there are some quirks that come with dealing with multiple providers.
First of which is multiple points of support, having to separately coalesce with a differing set of teams with differing support and escalation and level of service. Then there’s the element of commerce, that headache of having to deal with separate billing with differing terms and payment modes.